Pitbike Privacy Policymotocross

Privacy Policy Pitbike.si


Privacy policy reveals how we treat your personal information. You can read in our privacy policy that we respect and protect your privacy.

Slovenian company BON Trade d.o.o. is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

We will process any data you provide to us, including the following categories

  • Contact information (name, surname, address, e-mail address, telephone number) 
  • Order information
  • IP address
  • Your password hidden in codes
  • Shopping history
  • How you navigated and clicked on the site

Why do we use your personal data?

Online purchase

We will use your personal data to manage your purchase by processing your orders and returns, for send you notifications of delivery status or in the event of any problems with the delivery of your items. We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online. Your personal data is being used to identify you and to validate your legal age for shopping online.

Customer service

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media. We may also contact you if there is a problem with your order.

Marketing

We will use your personal data to send you marketing offers and invitations through e-mails. 


How long do we save your data?

We will save your data to be able to comply with your rights towards us and in compliance with the book-keeping rules in your country. After this time period your personal data will be deleted.


What are your rights?

Right to access

You have the right to request information about the personal data we hold on you at any time. You can contact simply make request at our site or contact us. 

Right to rectification

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure

You have the right to erase any personal data processed by Pitbike.si at any time except for the following situations:

  • You have an ongoing matter with Customer Service
  • If you are suspected or have misused our services within the last four years
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes


Your right to object to direct marketing

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by the following the instructions in each marketing e-mail. When you do so, 24MX won't be able to send you any further direct marketing offers or information based on your consent.


Right to complain with a supervisory authority

If you consider Pitbike.si to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.


Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?

  • We use permanent cookies to store your details if you select "Remember me".
  • We will use cookies to save your favourite products.
  • We use session cookies for example when you use the product filtration function or if you put an item in your shopping bag.
  • We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Facebook and Youtube and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.


What types of personal data do we process?

We will only connect your cookie ID to your personal data submitted and gathered in relation to your purchase.


Who has access to your personal data?

Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.


What is the legal ground to process your personal data?

We will only connect your cookies to your personal data if you are a customer. The processing of your personal data is based on your consent when you agree to cookies.


How long do we save your data?

Pitbike.si does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.


Updated: 12.10.2023